Customer Care

Welcome to Trim

We’re so glad you’re here! At Trim, our customers are at the heart of everything we do. We want your shopping experience to be smooth, enjoyable, and filled with confidence from start to finish. Whether you’re treating yourself or gifting someone special, we’re here to make sure you love every part of your journey with us.

Orders & Delivery

We process all orders within 1–2 business days. Once your order is shipped, you’ll receive a tracking number so you can follow your package right to your door.

Delivery within Kenya: Usually takes 2–5 working days

Delivery fees: Displayed at checkout before payment

International shipping: Available — rates and delivery times vary by location

If you have a special delivery request, just let us know — we’ll do our best to accommodate it.

Your Privacy & Security

Your trust means everything to us. All payments are processed securely, and we never share your personal information with third parties.

Our Promise

At Trim, we believe customer care is more than service — it’s a relationship built on kindness, trust, and attention to detail. Every message you send, every order you place, and every bag we package is handled with care and gratitude.

Thank you for choosing Trim — we’re truly happy to have you as part of our family.

Contact Us Anytime

Our team is always happy to help with questions, feedback, or order assistance.

📧 Email: admin@trim.co.ke

📞 WhatsApp / Call: 0705 445 569

🕓 Hours: Monday–Saturday, 9am–5pm

📱 Facebook: @trim

📸 Instagram: @trim