Frequently Asked Questions

Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking link via email or WhatsApp.

Q: What payment methods do you accept?
A: We accept M-Pesa, Visa, Mastercard, and Pesapal.

Q: What if my bag arrives damaged?
A: Please contact us within 48 hours with photos, and we’ll sort it out right away.